Support

User issues and complaints regarding systems are frequently overlooked by those responsible for their resolution, resulting in increased dissatisfaction and the escalation of more significant problems due to insufficient guidance and support.

Our support team is available 24/7/365, providing prompt remote solutions whenever possible and dispatching a technician as needed to ensure uninterrupted service and client satisfaction.

Our Support includes:

• Prompt and Efficient Response: Timely addressing of all inquiries and issues. 
• 24-Hour Response Time: Replies within 24 business hours following notification.
•  Unlimited Phone Support: Access to GSS representatives without limitations.
•  Procedure Review and Guidance: Comprehensive evaluation and guidance as needed. 
•  Remote Solutions and On-Site Support: Remote troubleshooting for minor issues and technician dispatch for complex problems. 
•  Comprehensive Follow-Up and Resolution: Ensuring complete problem resolution through full follow-up. 
•  Expert Consultation: Professional advice and guidance for optimal system utilization.